Contact Details

The following particulars should assist you with any queries that you may have regarding your 1Lifedirect insurance policy:

Sales call centre 0860 10 53 40
Client service call centre 0860 10 51 94
Fax number 0860 10 51 97
USSD number *120*101#
Client services (policy amendments/ queries etc) clientservices@1lifedirect.co.za
Email info@1lifedirect.co.za
Complaints complaints@1lifedirect.co.za
Complimentscompliments@1lifedirect.co.za
Legal compliance compliance@1lifedirect.co.za

Office Hours

Sales: Monday – Thursday 08:00 - 20:00
  Friday 08:00 - 17:00
  Saturday 09:00 - 13:00
 
Client Services: Monday - Friday 08:00 - 18:00
  Saturday 09:00 - 13:00
  We are closed on Sundays and public holidays.
 
Postal Address: PO Box 11250
Johannesburg
2000

Although our commitment is to always provide first class service to you, there may be instances where you feel we have not lived up to your expectations. Should this occur, please use the following complaints procedure:

  1. Contact a consultant at the call centre (always remember to make a note of the consultants name who dealt with your complaint).

    1Lifedirect Client Services

    Telephone number 0860 10 51 94
    Fax number 0860 10 51 97
    E-mail info@1lifedirect.co.za
  2. If the matter has not been resolved to your satisfaction, please contact the consultant's manager.
  3. Should you wish to escalate your complaint further please contact the general manager. To contact us via this website please click here.