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It is our commitment to always provide you with first class service but there may be instances where you feel we have not lived up to your expectations. Should this occur, please use the following complaints procedure:
- Contact a consultant at the call centre (always remember to make a note of the consultants name who dealt with your complaint).
Customer Services – 1Lifedirect Life Insurance Company Limited:
- If the matter has not been resolved to your satisfaction, please contact the consultant’s manager.
- Should you wish to escalate your complaint further please contact the general manager.
To contact us via this website please click here
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